Frequently Asked Questions
Your guide to finding the perfect scent and shopping with confidence.
Are all your fragrances authentic?
Yes, every fragrance sold at Fragrance Insider is 100% authentic. We source our products directly from authorized distributors and the brands themselves to ensure you receive genuine, high-quality perfume.
What is the difference between EDP and EDT?
Eau de Parfum (EDP) contains a higher concentration of fragrance oils (usually 15-20%), making it longer-lasting. Eau de Toilette (EDT) has a lower concentration (5-15%) and is typically lighter and more suitable for daily wear.
How should I store my perfume to keep it fresh?
To preserve the scent, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping your fragrances in the bathroom, as temperature fluctuations can break down the molecular structure.
What is your return policy for opened fragrances?
Due to hygiene and safety standards, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend purchasing a sample size first if you are unsure about a specific scent.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery progress.
Do you offer international shipping?
Currently, we only ship within the United Kingdom and the United States due to international regulations regarding the transport of alcohol-based liquids.